Clubhouse Sun 16th May 2021

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All the latest bug fixes, updates, news & your questions answered by the founders Paul Davison, Rohan Seth & the team from Clubhouse, at their weekly Town Hall

Hosted By

  • @Paul 
  • @Rohan
  • @Anu
  • @StephSimon 

WEDNESDAYS 6pm PT – New User Orientation 

SUBMITTING QUESTIONS

Submit throughout the week & we will prioritise the most commonly asked questions. 

[ ROOM LIMIT STILL 8000 ]

This Week On Clubhouse @StephanieSimon

??NAME?? = Unsure of the correct name / spelling despite research
  • Acknowledge the tragedy across Israel & Palestine & it’s on our mind. Constructive dialogue, for a more peaceful future. You are in our thoughts. 
  • Pilots of creator first programme episodes – 1 week left
  • Valuable life lessons from kids – one of Steph’s favourite rooms 
  • I think we need to speak to ourselves the same way we talk to our children 
  • Nicki Minaj surprised her fans on Clubhouse, talking new music & m
  • Big Boy surprise appearance on Clubhouse
  • Dr Anthony Fauci had another surprise this week, 8000+ listeners as advisor to more than 7 Presidents
  • So many welcome hats from Android launch this week
  • Thank you for all the welcome rooms
  • Special shout out to Techno Town Hall

Drue Kataoka, Swan Sit & Kat Kole

  •  

Product Roadmap - @Paul

  • Thanks for all the welcome rooms for android users
  • More creator first programmes in Clubhouse HQ club 
  • Android launch in Beta US first, New Zealand, UK, & Australia
    • Bugs founds and addressed
    • Smoother than expected 
    • Thanks to Android team 
  • Tuesday 6pm PT roll out to Japan, Brazil & few others
  • Thursday to  Nigeria, India & rest of world 
  • Lots of users changing profile pics to ‘JUST LISTENING’ – Very cool hack to not get called to stage
  • QUESTION : Seen a lot of cool 3rd party tools for images for rooms, image, link, what is the best 3rd party tool you use – let us know, people have been asking us : townhall@clubhouse.com

PRODUCT 

    • One pushed
    • One ready
    • One working on for this week 
  • Big – Android release
  • Improved language filtering
  • Topic filtering

NEW RELEASE 

  • Will be able to see list of all people who have paid you & thank them / custom message 
  • All people you have listened to in a room – in past 10 days, to follow up 
  • @mentions of profile will link to other people  
  • Getting Android to feature parody with iOS

COMING SOON

  • Club creation\management
  • events on profile , rsvp & events on profile 
  • DISCOVERY  
    • people to follow 
    • best clubs for you
    • best rooms for you
    • best notifications
    • better controls & settings
    • better algos for relevancy

LIVE

Notifications

Notifications – Infrequent setting – they still get un wanted notifications

Can we get options to get specific events / time periods, or to give feedback on notifications like swipe rooms in feed

  • Actively prioritising 
  • Events – makes sense
  • Time period
    • PAUSE already option 
    • Time – not at work / sleep 
    • Good Idea
  • Feedback sounds like good idea
  • Thinking we will do more 
  • Appreciate granularity of suggestion 
  • Aaron working on this week
  •  

Finding live club rooms

Easy to find clubs, hard to find LIVE events for clubs.

Like highlighted for the clubs shows in search to decide to jump in

If I follow I want to see rooms for these clubs? 

Might be more likely to jump into clubs I can join room in immediately

  • SEARCH – Show active rooms 
    • Makes a lot sense
    • How do we better inform the tap
  • Show metric of rooms hosted per week
  • See feed for clubs I follow 
    • Calendar needs a lot of work 

Events calendar

Events Calendar.- Like new feature of rooms on profiles & clubs, can we see specific dates, not by club or person? 

  • Events calendar is really bad right now
  • Algo to permissive and not as useful as should be 
  • Added RSVP to events
    • Tap bell to be notified 
    • Shows feed in today view 
    • Tap will inform us
  • UI of Calendar view 
    • More compact view – takes ages to scroll few hours let alone a week 
    • Surface more contextual information to see events of interest – eg friends going
    • Add search 
    • Filters & Views
    • Skip to dates 
    • Not done design sprint to see priorities 
    • STEP 1 – Add RSVP 
    • STEP 2 – Build UI on top of more data from RSVP 
  • Better ways to surface better events for you

Speakers on stage

Rooms & Clubs – Number of speakers on stage & speaker management, Some rooms mods get lots of people to stage – can we limit number. of people on stage to stop this distraction 

  • Version 1 – everyone was a speaker, no audience 
  • Version 2 – Anyone on stage could add anyone else 
  • Later version – Moderators only to add people to stage 
  • Decided to leave uncapped to allow people to vote with their feet
  • A lot of bad rooms with too many people on stage, just for notification 
  • Somehow big rooms work on Clubhouse – works only in practise, not in theory.
    • Feels like party & welcoming and participatory. 
    • Lots of points of view and insights
  • What causes it to be bad? 
    • Showing who’s speaking better
    • Change UI
    • Understanding problems too many speakers  help us resolve this rather than cap it

Direct messages

Any update. on DM in Clubhouse?  Would make platform more efficient 

  • DMs – Excited for this 
  • Going to add another layer here to help maintain relationships 
  • MOD Backchannels useful 
  • Link sharing would be useful 
  • Pretty involved project 
  • Like to think in days and weeks not months and years
  • WEEKS?

Follow room / club popup

Follow suggestions in room – Pop up to follow speaker / club takes to much space & like to dismiss

  • In a room, you listen for long enough, you get pop up prompt / toast 
  • Needs tuning, to stop popping back up 
  • Can we dismiss by swiping down – maybe not obvious enough 
  • If popping back up – let us know 
  • Good piece of infrastructure to help grow following 

Club invites followers / members

Club feature to invite 1000 people – takes to be members not followers of clubs. Some want to reserve membership for those organising events 

  • Want to separate clubs and shows 
    • People who want to build following 
    • Others don’t want to do. that (Private community)
  • Shortcoming of product design 
  • Changing this week to make them a follower instead
  • If club allows followers – become followers, otherwise will become members (As assume members only club) LIVE NOW (server side only deployment!)

creator first

Are creator first scheduled specific times? 

How will we know winners? 

  • Schedule – creator preference
  • Last week – 5 today & rest of week – go to Clubhouse HQ 

Raising room visibility

Is it best to run show from club or separate event? What can I do to ensure people see room when I host it?

  • Best hosted from Club
    • The club following will be notified of the event
  • Add to calendar 
  • Descriptive title 
  • Grab link & share on socials
  • Tell people in rooms
  • On profile 
  • Collaborate with those with a following to notify their followers 
  • Relevant NEWS does well 
  • Tag Club with topics for the algo to know 
  • Talk to other hosts & mods, and see best practises. and techniques 

SEE :  JoinCLubhouse.com – Hosting Practise 

Sponsorships

If getting approached by companies for sponsorships, how should I handle this

Creator salaries

Have you thought about paying creators a salary. on sliding scales? People spending a lot of time on here creating great conversations

  • Considering lots of options 
    • creator first accelerator already running
    • Build out tools for anyone to monetise directly 
      • In room tipping
      • subscriptions
      • brand collabs 
    • Want to lead the way on this
    • Very focussed on the creator economy

Tracking payments

Could we do something to track payments? 

  • In this weeks release
    • Everyone who has paid you 
    • Can send thank you
    • Can customise

Clubs on Android

When do you expect  clubs in Android? Any resrictions on who can access? 

  • This week
  • Restrictions like iOS – quality & SPAM predictions
    • Up to 2 clubs per month 
    • On app for set time

Updating topics on Android

Can you add way to update topics & categories of interest on Android? 

  • Should have option to update topics
  • Only once during on-boarding
  •  

Android in India

Timeline for Android India

  • Thur even PT 
  • Still invite – slow roll out 
  • Can download, and invite to get on 

Policy changes

How do we know when policy changes are made? Will we be notified?

  • Consider living documents as we take more feedback and learn 
  • Consider them this way in perpetuity 
  • BIG Changes or categories we enforce 
  • Timestamp on policy updated

Privacy around reports

If private room has report is a recording kept? 

  • Want as little data as possible
  • How audio works
    • Temp encrypted buffer while room is live
    • Safety report
    • Team will investigate only if flagged
    • Do not retain f no reports 
  • All in privacy policy 

Misinformation

Misinformation – Lots of bits around COVID – what are you doing to ensure 

  • Not one way for info 
  • People with mistaken idea on topics, and they learn in the room from those who know 
  • LIVE, interactive & dialogue
  • No way to propagate 
  • When rooms / speakers flagged we look into 

Third party apps

3rd Party Apps – What email to send to? 

REQUESTS FOR SHOWS

  1. Town Hall Formats 
    Use for company and make private to club for company 
  2. Reacting & respond to real world situations
    Helping people navigate different things
  3. Welcome rooms – Especially for Android 
    Feels complete now Android is here, love seeing people support new users 

Final Thoughts...

We designed this to be a big blank canvas filled with the faces of amazing people. We are grateful we get to build this platform every week 

Fireside chat with Drue Kataoka happening now.

Superfood Sunday : Laurie Allen 

@Paul

Clubhouse Are Still

BUSINESS OPERATIONS

 
🎉 Business Operations
REMOTE (US-BASED) OR SAN FRANCISCO, CA 
 

COMMUNICATIONS

✍️ Head of Creator Communications
LOS ANGELES, CA
 
✍️ Head of Partnership Communications
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 

DATA SCIENCE

 
📈 Product Data Scientist
SAN FRANCISCO, CA
 

ENGINEERING

 
💻 Machine Learning Engineer
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 
📱Backend Engineer
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 
📱iOS Engineer
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 
📱Software Engineer, Trust & Safety
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 

FINANCE

💵 Head of Finance
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 

GENERAL

👋 General application
SAN FRANCISCO, CA
 

MARKETING

⚙️ Community & Growth Operations Manager
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 
📲 Social & Editorial Manager
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 
🤝 Creator Partnerships
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 

POLICY

📝 Privacy and Security Policy Lead
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 

RECRUITING

👋 Technical Recruiter
REMOTE (US-BASED) OR SAN FRANCISCO, CA
 
📅 Recruiting Coordinator
SAN FRANCISCO, CA
 

TRUST & SAFETY

 
🛡️ Trust & Safety Lead
REMOTE (US-BASED) OR SAN FRANCISCO, CATRUST & SAFETY
🛡️ Trust & Safety Specialist
REMOTE (US-BASED) OR SAN FRANCISCO, CATRUST & SAFETY

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